Interactive Voice Response (IVR)

Automated Over-the-Phone Menu

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HUMAN - COMPUTER INTERACTION

IVR is an over-the-phone menu system that allows your consumers to easily be routed in the right direction based on their needs. When a customer calls in and interacts with your IVR system on Phone Notify! they will be prompted to enter digits based on a preset menu to help them meet their needs more efficiently.

BENEFITS

  • Handle a large volume of calls at once
  • Automate customer service - allow customers to solve their own problems and get the information they need at their convenience
  • Prioritize calls based on their value and route them to the employee most qualified to meet their needs
  • Collect information on each caller such as digits dialed

USE PHONE NOTIFY! TO SEND

  • Delivery Status Notifications

  • Password Resets

  • Customer Loyalty & Greetings

  • Credit Card Verifications

  • Political Campaigns

  • School Notifications

THE CDYNE ADVANTAGE

  • Post Pay Billing

  • Fully Redundant

  • Test for Free

  • HTTPS Protocol Encrypts Transactions

  • 100% Service Level Agreement

  • CDYNE's Data Centers